Notice periods, late cancellation fees, no-show policy, refunds, and how to reschedule your appointment.
When you confirm a session, that time is reserved exclusively for you. Please give as much notice as possible if you need to cancel or reschedule so that Fionna has the opportunity to offer your spot to someone else.
Running late? Please reach out as soon as possible. Sessions will run for the remaining available time and will be charged at the full rate.
Late cancellation and no show fees reflect the time reserved exclusively for you and help sustain the practice. These fees are not covered by Medicare, private health insurance, or NDIS funding and must be paid directly.
If a pattern of late cancellations or missed appointments continues, Fionna will reach out to have an honest and supportive conversation about making the arrangement work for you.
Contact Fionna directly via email or the Client Portal. Rescheduling is subject to availability. Where possible, Fionna will do her best to find a time that works for you within the same week.
If you have prepaid for a session package or block of sessions and wish to discontinue:
To request a refund, contact Fionna directly with your name, session dates, and reason for the request. All requests will be responded to within 2 business days.
Genuine emergencies happen and Fionna understands that. If you need to cancel at short notice due to a medical emergency, bereavement, or other serious unforeseen circumstance, please reach out as soon as you are able.
These situations are handled on a case by case basis with compassion and discretion. Financial concerns should never be a barrier to accessing support... please don't hesitate to have an honest conversation.
Practitioner: Fionna Findley · More Than Counselling, Australia